sailong metal SAIT ILHANER saintjoseph TTC Newbie 3808 Ranking Active 3 years, 3 months ago More Posts Submissions Votes Collections Reactions Activity Badges Profile Friends Groups Forums View View Profile Base Name saintjoseph Long Description This standard specifies the requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). iso iec 20000 certification Rank Rank: TTC Newbie